Return & Exchange Policy

At Official Alabaster, each piece is thoughtfully designed with care and intention. Due to the limited nature of our collections, all sales are final. We do not accept standard returns or offer refunds.

However, we understand that certain circumstances may arise. Exchanges and store credit may be considered on a case-by-case basis.

Exchanges & Store Credit

Requests must be submitted within 7 calendar days of delivery and meet the following conditions:

-Items must be unworn, unwashed, and in their original condition with tags attached.

-Proof of purchase must be provided.

-Exchanges are subject to product availability and approval.

-Approved store credit may be applied toward future purchases and cannot be redeemed for cash, except where required by law.

Customers are responsible for shipping costs associated with approved discretionary exchanges.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery with your order number and clear photographs.

We will review your concern and provide an appropriate resolution in accordance with applicable consumer protection laws.

Processing Time

Approved exchanges and store credit requests will be processed within 5–7 business days after the returned item is received and inspected.

Contact Us

For assistance, please contact Official Alabaster through our website's contact form. Include your name, order number, and reason for your request.

Please do not return any items without prior authorization.

Thank you for supporting Official Alabaster. We appreciate your understanding and look forward to serving you!